You broke it, you should fix it

A musician named  Dave Carroll recently had difficulty  with United Airlines. United  apparently damaged his $3500 treasured Taylor guitar during a  flight. Carroll spent over nine  months trying to get United to pay for  damages caused by baggage handlers to his custom Taylor guitar.
During his final exchange with the United Customer Relations Manager, he stated that  he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager responded: “Good luck  with that one, pal”.
So he posted a retaliatory video on youtube. The video has since received over eight million hits. United Airlines contacted  the musician and attempted settlement in exchange for pulling the video. Naturally his response was: “Good luck  with that one, pal”.
Taylor Guitars sent the musician two new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.